Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at hello@pawphur.com. Returns must be sent to: 38 Saint Joseph's Villas, Athlone, Co. Westmeath, Ireland. Items sent back without first requesting a return will not be accepted. If your return is accepted, we'll send you a return shipping label and instructions on how to send your package.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalised products, personal care goods (such as beauty or pet grooming products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be in its original condition, unworn or unused, with tags and original packaging, along with proof of purchase.

Refunds We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, contact us at hello@pawphur.com.