FAQ
How does the cooling mat work?
Our pet cooling mat uses a self-cooling gel technology that absorbs your pet's body heat to keep them cool. It activates automatically when your pet lies on it — no water, electricity, or refrigeration needed.
What sizes are available?
The cooling mat is available in multiple sizes to suit all breeds. Please refer to the size guide on the product page to choose the best fit for your pet based on their weight and length.
How do I clean the cooling mat?
Simply wipe the mat down with a damp cloth and mild soap, then allow it to air dry. Do not machine wash or submerge in water. Avoid sharp objects that could puncture the mat.
Is the cooling mat safe for my pet?
Yes, the mat is made from non-toxic, pet-safe materials. The cooling gel is sealed inside a durable outer layer, making it safe even if your pet chews or scratches the surface. However, if the mat is punctured, discontinue use.